Terms & Conditions

General Information

These terms and conditions govern the rights and obligations of the parties arising from the purchase agreement concluded between us (hereinafter referred to as “ Seller") and the buyer (hereinafter referred to as "you" or just "buyer") through Seller online shop. By ordering goods at https://martin.zampach.com/collections/all you give your consent to be bound by the terms & conditions stated below.

Contact details

MgA. Martin Žampach

Address:
Révová 290/13
100 00 Praha 10
Czech Republic

Phone: +420 731 514 374

Email: martin@zampach.com

CIN: 70423997

VAT: CZ8108104598

Legal form: 101 - Natural person doing business according to the Trade Licensing Act

Purchase contract

The order is a draft of the purchase contract, which arises at the time of your acceptance of the purchased goods. The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. The listed prices are in CZK (Kč) and are final. Seller is a VAT payer.

Damage to goods during transport

If the goods have been damaged during transport, do not send it back to Seller, but immediately take a picture of the box and its contents so that the packaged goods can be seen and then remove the goods and take a picture so that the damage is visible. Send these photos with a short email to martin@zampach.com, then Seller will resolve the complaint directly with carrier. The carrier will accept the complaint within a maximum of 3 days from delivery.

Complaints

Do you want to claim the goods? Seller always try to approach the reported complaints quickly. Please send an email to martin@zampach.com with your complain and Seller will try to solve it as quickly as possible, please do not forget to attach a copy of the invoice. We will agree on the form of solution.

The warranty period is 24 months, the invoice serves as a warranty card. The warranty does not cover wear and tear caused by its use. The buyer is obliged to file a complaint immediately after the defect. Please send the claimed goods back to Seller properly packed against damage during transport. The costs associated with sending the claimed goods to Seller are on Buyer. In the case of a positive settlement of the complaint, the repaired or replaced goods are sent back to the Buyer at Seller expense. The maximum time for handling a complaint is set by law at 30 days.

Exchange and return of goods

If you you want to return or exchange the purchased goods, please send the Seller information by an email to martin@zampach.com, attach a copy of the invoice. Please send the goods back to Seller properly packed against damage during transport. The costs associated with sending the claimed goods to Seller is on Buyer. Please write "return of goods" on the envelope. After receiving the returned goods, Seller will send back the corresponding amount by transfer to the account within 14 days from the date of our receipt of the returned goods. Return the goods new, complete, undamaged, without signs of wear, in the original packaging.  

Digital product

Digital products bought on this website are meant to be for private and personal use only, it is not allowed for any commercial use without author consent. It means you are not allowed to sell the model or any derivative of the model for economic or financial gain nor to sell a 3D printed model or use it in any advertising. If you would like to use it commercially, please contact me. The digital product cannot be returned.

Cookies

This online shop uses cookies to function properly. By browsing and shopping here, you agree to save them. Thanks to cookies, seller can improve the online shop. Seller consider all personal information to be confidential and I handle it acordingly. If you do not agree with the use of cookies, you can follow the instructions in the tab of your Internet browser "help" and deactivate the storage of cookies on your computer.

Sending newsletters

The buyer is informed about news, new products and promotions by regular newsletters. But if you don't want to receive them, you can simply unsubscribe at any time by clicking unsubscribe at the bottom of the newsletter or by contacting us. If you change your mind, you can subscribe to it again here.

Protection of your personal data

Seller store information about customers in accordance with the laws of the Czech Republic. By purchasing, you agree to the processing and collection of your personal data in the database. Seller store the information for the purpose of exercising the rights and obligations under the purchase agreement, for the purpose of maintaining a user account and for the purpose of sending information and business messages to the buyer. I do not pass this personal information on to any other person. An exception is external carriers to whom customers' personal data are transferred to the minimum extent necessary for the delivery of goods. 

The administrator of personal data provided for the purpose of fulfilling the subject of the contract is the seller.

Administrator's identification and contact details:

See contact details

Purpose of processing, scope of personal data and legal basis for processing:

The Buyer acknowledges that for the purposes of concluding the purchase contract, its subsequent performance (order processing, securing removal and delivery of goods) and possible resolution of rights from defective performance (complaints) the administrator will process and store in accordance with Regulation (EU) 2016/679, General Regulation on Personal Data Protection (hereinafter referred to as GDPR), his personal data in the following scope: name, surname, address, e-mail and telephone number.

Categories of recipients / recipients of personal data:

The Administrator undertakes not to provide the Buyer's personal data to entities other than to the contractual carrier chosen by the Buyer in the order form for delivery of goods, the data will be provided to the following extent: name, surname, address, e-mail, telephone number;

Storage time:

Personal data will be stored by the administrator for the time necessary to fulfill the contract (order processing, removal and delivery of goods) and also for the statutory warranty (24 months from receipt of the goods) or for the duration of the contractual guarantee.

Comments & Suggestions

Do not hesitate to contact me in case of any idea for improvement, complaint or even your wish, write directly to martin@zampach.com.

Governing law

Czech law shall, without regard to its conflict of laws principles, exclusively apply to these terms and conditions and to all purchases of Products. Any dispute arising out of or in connection with these terms and conditions shall be settled in a Czech court of general jurisdiction.

Miscellaneous

The customer visits and uses the online shop on its own risk. Martin Žampach shall have no liability whatsoever for any damage caused to the customer’s computer hardware, software or other equipment due to viruses, worms or similar contracted from the Web Site.